Inside Uber’s successful efforts to develop its frontline leaders
In recent years, Uber has grown exponentially across geographies and businesses, pioneering the shared economy business model. It went public in 2019. However, despite its rapid growth and great success, the company has suffered from a controversial reputation, partially due to poor employee management.
Developing strong leaders (while ensuring happy employees and customers) has become one of Uber’s top priorities.
In this case study you will learn about Uber’s approach to transforming its frontline leaders, the largest team at Uber consisting of 10K employees around the world.
This leadership development programme was designed and built in-house, using employee-centric, blended, bite-size learning methods. In addition to the solution, you will learn how to successfully scale leadership development programmes, optimising costs and dedicating your efforts to guaranteeing sustainable and effective learning. Finally, we will also present a tactical way of ensuring and measuring behaviour change and its impact on business results.