Employees have never felt so much pressure to remain relevant and versatile in the workplace. This adds immense pressure not only to older or contingent employees, but even high achievers struggling to maintain skills that are continually evolving. How do we make it easier for our staff to upgrade their skills or even simply stay current? Accessing content is often currently a cumbersome process, available on different systems or on hard to navigate LMSs, and there are tricky exams to maintain certifications. HR professionals now have a social responsibility to adopt a user-centric approach to develop employees’ skills in today's work environments.
Lori Niles-Hofmann is a senior learning strategist with over 20 years of L&D experience across many industries, including international banking (Scotiabank, RBC Dexia, BMO), management consulting (KPMG), and marketing (Eloqua). Her specialisation..