Employee Experience (EX) is everything an employee sees, hears, thinks, and feels when interacting with your organization—quite similar to Customer Experience but then internal. All these experiences affect the engagement, performance, and retention of your people. In fact, research shows that engaged employees contribute to higher customer satisfaction, innovation, and profitability. Starting with EX can feel like solving world peace! Where to start and what to focus on? To make sense of EX, Sander introduced the concepts of Evidence-Based Improvement (data-driven decisions) and Human-Centered Design (focusing on human needs and behaviors) to identify and enhance those key journeys, moments and touchpoints that have the biggest impact on engagement.